Shipping & Delivery

Every order is inspected by our QC team, packed securely and shipped with full insurance and tracking, so you can follow it from dispatch to your door.

Order processing

Before your order leaves us, our QC team inspects each piece and it is packed with care. As soon as your package is on its way, we email you a shipping confirmation with your tracking number. Delivery estimates below are counted from the day your order ships.

Custom and private-label pieces ship once they are finished and have passed inspection. Your production timeline is confirmed with your quote.

Shipping methods and rates

Delivery times are estimates and do not include weekends or public holidays. The methods available for your address and their exact cost are shown at checkout.

Insurance and signature

Every package is insured for its full value at no extra cost to you. Orders over $500 may require a signature on delivery. If your package is lost or arrives damaged, contact us within 48 hours of the delivery date and we will open a claim with the carrier and arrange a replacement or refund.

Packaging

Your jewelry is packed securely for its journey. Sending a gift? Add a note in the order notes at checkout and let us know if you would like the receipt left out.

International orders

International orders may be subject to import duties and taxes charged by your local customs office, which are the responsibility of the recipient. Customs processing can occasionally add a few days to delivery times.

Tracking your order

Use the tracking link in your shipping email, or visit our order tracking page and enter your order number and email address to see the status of your order.

Address changes

Need to update your address? Contact us right away. If your order has not shipped yet, we will update it. Once it has shipped, we will do our best to redirect it with the carrier, although this cannot always be guaranteed.