Privacy Policy

Your privacy matters to us. This policy explains what personal information Icevana ("Icevana", "we", "us") collects when you visit our website, make a purchase or contact us, how we use it, and the choices you have.

Information we collect

Information you provide

When you place an order, create an account, request a custom or private-label quote, book a consultation or factory tour, subscribe to our newsletter or contact us, we collect information such as your name, email address, phone number, shipping and billing addresses, order details, and any messages or reference images you send us.

Payment information

Card payments are processed securely by our payment provider. We never see or store your full card number; we only receive a confirmation, the card brand and the last four digits.

Information collected automatically

When you browse our site we collect technical information such as your IP address, browser type, device, pages viewed and how you arrived at our site. We use cookies and similar technologies to keep your cart, remember your preferences and understand how our site is used.

How we use your information

• To process and deliver your orders, including sending order and shipping updates
• To create and manage your account, wishlist and saved addresses
• To prepare custom and private-label quotes and communicate about your project
• To arrange consultations at our headquarters and tours of our factory
• To respond to questions and provide customer support
• To send marketing emails if you have opted in (you can unsubscribe at any time)
• To prevent fraud and keep our site secure
• To improve our products, website and services

How we share information

We do not sell your personal information. We share it only with service providers who help us run our business, such as payment processors, shipping carriers, email providers and analytics services, and only as needed to provide their services. Information needed to make and ship your order may be shared between our San Francisco headquarters and our manufacturing facility in Guangzhou, China. We may also disclose information if required by law or to protect our rights.

Cookies

Essential cookies keep the site working, for example remembering what is in your cart. Analytics and marketing cookies help us understand traffic and measure campaigns. You can control cookies through your browser settings; disabling essential cookies may prevent parts of the site, such as checkout, from working.

Your rights and choices

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, and to object to or restrict certain processing. You can update most account details yourself from your account page, and unsubscribe from marketing emails using the link in any email. To make any other request, contact us using the details below.

Data retention

We keep order records for as long as needed to provide after-sales service and meet tax and accounting obligations. Other information is kept only as long as necessary for the purposes described in this policy.

Security

We use industry-standard safeguards including encrypted connections (HTTPS), encrypted storage of sensitive settings and restricted access to customer data. No system is completely secure, but we work hard to protect your information.

Children's privacy

Our website is not directed to children under 16, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. When we do, we will update the date shown on this page, and for significant changes we will notify you by email or with a notice on our site.

Contact us

Questions about this policy or your information? Email [email protected], send us a message through our contact page, or write to Icevana, San Francisco, California, USA.