Returns & Refunds

We want you to love every piece you buy from us. If something is not right, you have 30 days from delivery to request a return or exchange.

What can be returned

Items can be returned or exchanged within 30 days of delivery if they are:

• Unworn, undamaged and in the same condition you received them
• Returned in their original packaging
• Not a custom or private-label piece made to your specification

For hygiene reasons, stud earrings can only be returned if they are unworn.

Exchanges

Ordered the wrong length, width, size or finish? Contact us within 30 days of delivery and we will help you exchange your unworn piece for another option, subject to availability.

How to start a return

1. Send us a message through our contact page with your order number and the item you would like to return or exchange.
2. Our team replies with return instructions.
3. Pack the item securely in its original packaging and send it back as instructed.
4. Once your return arrives and passes inspection, we process your refund or exchange.

Refunds

Approved refunds are issued to your original payment method once your return has been received and inspected. Depending on your bank, it can take several business days for the refund to appear. Original shipping charges are non-refundable unless the return is due to our error.

Final sale items

Damaged, defective or incorrect items

If your order arrives damaged in transit or is not what you ordered, contact us within 48 hours of delivery with photos and your order number, and we will put it right. If your piece arrives with a manufacturing defect, our Quality Promise applies: contact us within 30 days of delivery and we will repair or replace it.